Privacy Policy

1. Information We Collect

When you use our website, contact us, or book an appointment, we may collect information that is reasonably necessary to provide and manage our services, including:

• First and last name
• Email address
• Phone number
• Appointment date and time
• Selected service
• Information you voluntarily provide when contacting us

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific service and you voluntarily provide it.

2. How We Use Your Information

We may use your personal information to:

• Schedule and manage appointments
• Send appointment confirmations, reminders, changes, and cancellations
• Respond to questions and customer requests
• Provide and improve our services
• Maintain appropriate business and appointment records
• Meet applicable legal and regulatory requirements

We collect and use personal information only for reasonable purposes and only to the extent reasonably necessary for those purposes.

3. Appointment Booking

Online appointments are managed through our booking system, Amelia. Information submitted through the booking form may be stored within our WordPress website and booking database for the purpose of managing your appointment and providing related services.

Appointment information may include your name, contact information, selected service, appointment date and time, and other information you voluntarily provide during the booking process.

4. Email Communications

We use Brevo, a third-party transactional email service provider, to deliver appointment confirmations, reminders, cancellations, and other appointment-related communications.

To provide these communications, Brevo may process information such as your name, email address, and appointment-related information.

Brevo processes and stores certain data on servers located in the European Union. Information may also be processed by service providers in other jurisdictions as necessary to provide its services.

Brevo’s processing of personal information is subject to its own privacy practices and contractual arrangements with its customers.

5. Website Hosting and Technology

Our website, booking system, and related information are hosted and supported by third-party technology providers.

These providers may process or store personal information as necessary to operate the website, maintain security, provide booking functionality, and deliver communications.

We will update this Privacy Policy if the technology providers we use materially change or if additional services are introduced that affect how personal information is collected, used, stored, or disclosed.

6. Cookies and Website Data

Our website may use cookies and similar technologies that are necessary for website functionality, security, booking functionality, and basic website performance.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy practices.

7. Disclosure of Personal Information

We may disclose personal information to service providers that help us operate our website, booking system, hosting, email communications, and other business functions.

We only disclose information reasonably necessary for those purposes. Personal information may also be disclosed where required or permitted by applicable law.

8. Protection of Your Information

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including appointment management, business records, and applicable legal or accounting requirements.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

10. Your Privacy Rights

Jimmy Hair Co. operates in Alberta and handles personal information in accordance with applicable privacy requirements, including Alberta’s Personal Information Protection Act (PIPA), where applicable.

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

You may also withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual limitations and reasonable notice of any consequences of doing so.

11. Service Providers Outside Canada

Some third-party service providers we use may process or store personal information outside Canada. For example, Brevo processes and stores certain data within the European Union.

These service providers are authorized to process personal information only as reasonably necessary to provide the services they perform for us, subject to their applicable terms and privacy obligations.

If you would like information about our policies and practices regarding service providers outside Canada, please contact us using the information below.

12. Privacy Questions and Requests

If you have questions about this Privacy Policy, want to request access to your personal information, request a correction, or have a concern about how your information is handled, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology providers, or applicable privacy requirements.

Any updated version will be posted on this page with a revised effective date.